Frequently Asked Questions

How To Order:

Please use the Shopping Basket and Checkout system to complete your order:

  1. Add your chosen item to the Shopping Basket by clicking on the 'Add to Basket' button
  2. View your Basket
  3. Where applicable choose and select your preferred shipping method and cost 
  4. Proceed to Checkout

Payment Methods: 

Most customers find it easiest to pay using their Debit or Credit card or via PayPal (No PayPal account required).

UK Sales:
Payments can be made using a Debit / Credit card, PayPal, or, a UK Personal Cheque / Postal Order payable to D&V Rose 

Overseas Sales:
Payments can be made using your Debit / Credit card or PayPal account.  

Please note we can only accept payments in British Pounds (GBP)

Delivery: 

We aim to dispatch all Goods within a maximum of 3 working days of cleared payment. We will confirm the date of dispatch via e-mail; 
If for any reason dispatch is not possible within the above timeframe we will inform you accordingly.
All Goods will be well packed using appropriate materials for safe shipment and receipt.

Proof of Posting Certificates are always obtained and retained.

Shipping Costs:

Shipping costs will be automatically calculated via the ordering system based on the weight of your item, your location and our normal method of despatch. The total cost will be displayed in your Shopping Basket and Checkout areas.
*Some items may require buyer to request prior confirmation of shipping cost - please refer to item description

Multiple Purchases:

We are always happy to combine multiple purchases, wherever possible, to save on your postage/shipping costs

If you buy more than one item at the same time we will try to combine all items as one package  - however, this may not always be possible or practicable due to size and combined weight constraints.
Where we are able to combine we will notify you accordingly and any adjustment in the overall cost will be passed back to you.   

Import Duty:

Import duties, taxes, and charges where applicable are not included in the item price or shipping cost - these charges are the buyer's responsibility. Please check with your country's customs office to determine if any additional costs will apply prior to buying.

We will not falsify customs declarations or mark an item as a "gift" to avoid import taxes etc

Returns:

We want you to be happy with your purchase and take care to describe all our items as accurately as possible and to the best of our ability. 
If you are unhappy with your purchase and wish to return it, please firstly let us know, and then return it to us within 14 days of receipt for a refund of the Purchase Price. 
If we have made an error in our description narrative we will also pay for the return shipping. 
Please ensure that the returned package reaches us safely and that the item is in the same condition that you received it.
Our Mailing Address for Returns can be seen on the Contact Us page